Introducing 2FA in Titan.email
(Two factor authentication)

Introducing 2FA
(Two factor authentication)

Titan.email is a growing product that provides email suite to businesses. However the target audience to Titan involves small scale businesses.

We wanted to improve security of business email accounts of users by introducing 2FA.

I worked on in depth research and then designed user flow and screens for Titan email.

The goal of research was to understand and observe -

We already had a setup to create and send certain types of marketing campaigns. However, we wanted to expand based on multiple client requests. 🥲

User flow of entire process, from signing in to enabling 2FA

Disabling or changing settings for 2FA

Recovery options for 2FA if it's forgotten

The setup of 2FA remained pretty standard using auth app or setup key.
Either companies took more data (extra email id or phone no) or relied entirely on backup codes for 2FA recovery.
Incase the above also gets lost then either the recovery process just went on loop or you have to manually contact support.

We already had a setup to create and send certain types of marketing campaigns. However, we wanted to expand based on multiple client requests. 🥲

Rely on backup codes only for recovery and skipping adding one more channel as that would have increased effort and we focused on shipping it immediately
Titan.email is used by small scale businesses so anyone if not able to login due to losing backup codes can also contact their admin who in turn can contact Titan.email support

We already had a setup to create and send certain types of marketing campaigns. However, we wanted to expand based on multiple client requests. 🥲